ETHEL + ROW will gladly accept the return of new, unused, and undamaged full price merchandise for store credit within 14 days from purchase date. Store credit expires 1 year from date of receipt. All SALE items are final sale and will not be accepted for return.
ETHEL + ROW will gladly accept the exchange of new, unused, and undamaged full price merchandise within 14 days from purchase date. All SALE items are final sale, but are subject to consideration for exchange based on availability of item online or in store.
HOW TO RETURN OR EXCHANGE
To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Please send returns or exchanges to:
ETHEL + ROW
Post Office Box 501
Wainscott, NY 11975
Once we have receive your item, we will inspect it and notify you on the status based on inspection. If your return is approved, we will initiate a store credit to your account.
If interested in an exchange, please email firstname.lastname@example.org prior to sending back merchandise. Please include contact and shipping info, reason for exchange, and requested item. Dependent upon availability the requested item will be held till the return has been received for processing.